You do not need to have physical possession of your old prim table in order to migrate it to the new mesh system. As long as your table has been recognized by our servers as belonging to you at some point, our system will "know" that you should have the table, and migration should work. If your table is very old, or has never communicated with our servers for some reason (for example, you never rezzed it out), then you may run into problems. In that case, you can contact us for help.
- I need to migrate my games, but I’ve lost one or more of them. Can I still migrate?
- I migrated, and now some of my themes are missing.
- I migrated, and I didn’t get all of my games.
- I migrated, and my old prim table disappeared. Where’s my game?
- I migrated my games, and no licenses were delivered to me.
- I migrated, and I’m not sure how to get started playing.
- My table is telling me that my game is “unlicensed” or that the license is already “in use.”
- My table and the game running on it have become disconnected.
- A table I had rezzed out got returned to me, and now I can’t find it in my inventory.
- I found someone reselling your products, is that allowed?
- I can’t find your product in my inventory.
- I bought one of your games on the Second Life Marketplace, and I only received a notecard and a landmark to the store. Where is my purchase?
- I’m attempting to get a redelivery, and it’s not working.
- Can I get a discount if I buy a lot of something? / What happened to your discount program?
- I bought or updated something, and everything is in the folder except for the actual product.
- A product I bought from you keeps disappearing from my inventory.
- What is End of Life?
- What products are affected by your End of Life policy?
- I have a product that may be affected by the End of Life policy, but the notecard says I should receive lifetime support and updates.
- I bought an unsupported or pirated table from a third party — what can I do?
- If you didn’t want your old tables to be resold, why didn’t you make them no-transfer?
- If the scammers identified on your website are such bad people, why are all their reviews positive?
- Why don’t you just file a DMCA (Digital Millennium Copyright Act) takedown against the scammers who pirate your products?
- My supposedly “pirated” product has your name listed as the creator — surely that means it is legitimate?
- I saw a vehicle called the Neuspa 4×4 ATV, where can I purchase this?
We haven’t finished recreating all of the old sculpty themes in mesh for the new system. This is an ongoing project, and we apologize for the inconvenience. As soon as a sculpty theme you owned for the old system is available in mesh, you’ll be able to request a free updated copy. Join the customer group for updates about new releases. In the meantime, if you owned any sculpty add-on themes prior to migration, you will receive a Legacy rezzer that will allow you to use those with your new licenses. The Legacy table works just like the old tables did, with the themes accessible through the tabletop menu.
There are several reasons why games may fail to migrate to the new system. If you believe you have games which did not successfully migrate, please contact us, and we'll be happy to review your account and assist you. (Note: If you feel that you have lost a game, please do not immediately buy a new license to replace it. If you purchase a replacement game license prior to speaking with us, we will not be able to issue you a refund.)
As noted in our Migration article, your old prim tables will self-destruct after you successfully migrate to the new system. In order to play your games (now in the form of licenses), you will need to unpack and rez one of the mesh themes that were sent to you, and follow the directions on the tabletop.
You will not receive a physical copy of your game license. Your license is just data in our server that tells us that you own a particular game. After migrating, you will NOT receive an updated package or folder for each game you own. You will receive packages containing updates for any themed tables that you own, as well as several free tables (Classic, Postmodern, Pocket, and potentially Legacy). You will be able to play any game you own on any table you own. If you feel that one of your games did not migrate successfully, please contact us and we'll look into it for you.
When you migrate, you will receive packages containing updates for any themed tables that you own, as well as several free tables (Classic, Postmodern, Pocket, and potentially Legacy). If you rez any of these out, you will see a graphic on top that will tell you how to get started. The instructions are:
- Click and HOLD on the tabletop.
- Select the button that says "Games."
- Select the game you want to play.
Occasionally, due to SL glitches or user error, a game license may become "hung up" in our server. This results in a game that may appear to be running, but won't react to user commands, as well as text warnings stating that the game is "unlicensed" or that the license is unavailable. This does not mean that your license has been revoked or lost. It simply needs to be freed up again. There are several ways to accomplish this.
- Click and hold on the table again in order to bring up the rezzer menu. (On some tables, if you click and hold on the game itself, you may bring up the game-specific menu; in that case, you would see a button that says "Rezzer ->." Click that button to access the rezzer menu.) Then, click the button that says "Games," and then the button that says "None." This will shut down your game. You can then restart it.
- If that doesn't work, you can click on the Gaming.SL logo on your game tabletop. A menu will appear. Click the button that says "G.SL Force." This will force the license to clear up in our server.
- If the steps above do not work, you can delete the rezzed table and game elements and wait for 20 minutes. After 20 minutes of failing to communicate with our server, the license will automatically free up for use.
- Always turning your game off fully after you're done playing. This is done by following the first set of directions above. Click and hold on the table again in order to bring up the rezzer menu. (On some tables, if you click and hold on the game itself, you may bring up the game-specific menu; in that case, you would see a button that says "Rezzer ->." Click that button to access the rezzer menu.) Then, click the button that says "Games," and then the button that says "None."
- Not attempting to start a second instance of a game while that game is being played on another table. Remember, one license equals one game. If you're running your only Greedy Greedy license on a table at home, for example, and go over to someone else's place and rez out a copy, you may see a license error. This is because your game is already running back at home. You will have to shut it down, following the instructions above, in order to free up the license for use elsewhere. Alternatively, if you buy another Greedy Greedy license, you will be able to play the game on two tables at once.
- Not picking up, moving, or deleting your table while a game is running. Shut down your game using the steps above before doing so.
Your table is definitely broken, but don’t worry! Each mesh table now acts as a rezzer, meaning that it can rez any game that you own. This means that the mesh tables are composed of two objects – the table itself, and the game rezzer. If you have an active game going, and you pick up, move, or delete the table, you will disconnect the table and rezzer. There are a few different ways to fix this.
- If the table is still rezzed out, delete any floating game components. Then click and hold on your table, select "Games," and select "None." Then try starting a fresh game.
- If that doesn't work, delete the remaining objects and rez out a fresh copy of your game table from your inventory. You may run into a license error message when you try to restart your game; you can see this FAQ for troubleshooting tips if that happens.
When more than one object gets returned from a parcel at the same time, Second Life does not send them back to your inventory as individual objects. Instead, it will lump them all together into a single bundle. This bundle will appear in your Lost and Found folder as one inventory item, even if there are 5, 10 or 100 objects actually inside of it. The bundle will only show the name of the first item in the bundle while it is in your inventory. To see what else is inside this bundle, you will have to rez it out. We recommend finding a sandbox to do this in, to make sure that there are enough prims available for whatever happens to be inside the bundle. Some additional things to look out for:
- Because bundles only show the name of the FIRST item in the bundle and nothing else, this means that the inventory search bar at the top of your inventory window will not help you, as it cannot search inside of bundles.
- Bundles should have a different icon next to them than single objects do. This is often represented as a stack of smaller boxes, rather than a single large box.
- If you still can't find your missing objects, you should try clearing your inventory cache in your viewer preferences. This is usually under the "Network & Files" or "Network & Cache" tabs in most viewers. Look for the "Clear Inventory Cache" button, not the standard "Clear Cache" button as that only clears texture caches. You will have to close and restart Second Life after clearing your inventory cache.
- Returned objects NEVER go back to their creator, they only go back to their OWNER. This is a false rumor. Second Life simply does not work that way, nor has it ever.
- As a general rule, you should never return anything that you want to keep. Return is for taking out the trash, it's like a bulldozer clearing a lot for new construction. It is not a tool of finesse, and is known to eat objects. Always remember to properly pick up things that you care about, and only use the return function if you have other copies of the object or don't care if you lose it.
We do not have an official reseller program at this time. There are only four places where our official products can be purchased: K.R. Engineering's Second Life location. K.R. Engineering's official Marketplace. Infinite's Second Life location. Limited time events. However, many older versions of our products still have no-copy/transfer permissions. Anyone who owns an older version of a game can sell it to someone else, much like you might sell a RL board game at a garage sale or flea market. Customers can do this at in-world SL "yard sales," or by listing their table on Marketplace. Therefore, you may see advertisements for second-hand tables. Unfortunately, the vast majority of the K.R. Engineering games you will find listed as "second-hand" on Marketplace are actually pirated counterfeits. Therefore, we cannot guarantee the same level of support when it comes to used tables. You automatically assume some risk when purchasing used. For example, if there is a failed delivery, it will be up to you to resolve it with the used reseller. We won't be able to help you, since the game wasn't purchased from us. Likewise, older used tables may fail to update and become unplayable in the process. There's also a good chance that the listing is a straight up scam, and that you will receive nothing for your money. Simply put, we cannot guarantee the legitimacy of any "used" products that are sold by any third party, as we have no affiliation with them. Buyer beware.
First, you should verify that the item is actually missing! This seems obvious, but sometimes people look in the wrong places. Here are some common mistakes people make when looking for lost items:
- If you are using the search bar at the top of your inventory window, you will need to search by the product name, not our company name. For example, if you purchased Greedy Greedy, try searching for "Greedy," not "K.R. Engineering." The object name will be "Greedy Greedy Table vx.xx." While you may see "K.R. Engineering" in the name of some items in the game folder, the game itself is not branded.
- Do not rely on the "Recent" tab in your inventory window, as this will often not show items that you expect to be 'recent', such as newly purchased items. To verify your object is actually missing, always go to correct folder in your main "Inventory" tab.
- Verify that you are not looking in an old folder or box. Each time you update your Greedy game, for example, you will have a new folder with a new game in it, and if you haven't deleted your old folders (from before the update) then you may find yourself having multiple folders all called "K.R. Engineering Greedy Greedy (boxed)."
When you buy a game from us off of Marketplace, your delivery is not handled by the SL Marketplace itself. Instead, your purchase will trigger a delivery from K.R. Engineering's own server. This setup allows us to deploy game updates in an efficient manner, as all store and Marketplace purchases are fulfilled by one delivery server. The notecard you received with your MP purchase explains this situation, and also explains that our delivery server can occasionally experience interruptions due to issues with Second Life or our hosting platform. If you do not receive your purchase after a reasonable period of time has passed, use the landmark to travel to our store. On the wall by the door is a button marked REDELIVER. If you click this button, you will be directed to a page where you can request a redelivery of your game. Detailed instructions on how to use our in-store terminal to get product redeliveries are also available here. Alternatively, if you have a Gaming.SL Live account, you can request a redelivery online. You can learn more about Gaming.SL Live accounts on this page, and get detailed instructions on how to make an account or change your password here. Also, please be aware that the Marketplace is full of counterfeit tables. Some "second-hand table" listings may be scams intended to steal your Lindens, offering absolutely nothing in return. If it was your intention to purchase a game directly from us, make sure that your Marketplace transaction notes that you paid Karsten Rutledge. If you paid anyone else, you will have to take the failed delivery issue up with them.
By far the most common reason for "redelivery failure" is due to customers trying to get redeliveries of their older, no-copy prim games. The in-store redelivery terminal and Gaming.SL Live's redelivery buttons only work with our mesh tables and games. If your games are older prim models, our Migration article explains how you can migrate your prim games to the new mesh system and receive updated copies. The second most common reason for "redelivery failure" stems from customers requesting redelivery of their purchases through the Second Life Marketplace. We have turned off the redelivery option, but if for some reason it appears active on a listing due to a bug on Linden Lab's part, you may only receive a notecard and landmark if you try to use it. Please do not use Marketplace's redelivery option, even if it appears to be available. Instead, please request a redelivery by visiting our store or using your Gaming.SL Live account. Finally, if you own one of our mesh game tables and you're having trouble using the in-store or website redelivery options, we will need to figure out which step of the process isn't working for you. This page contains illustrated instructions for both redelivery methods. If the page itself isn't helpful to you, please contact us with a description of what you've tried, and what step of the process seems to be failing. We'll be happy to help you.
Rather than a bulk discount, our vendors now offer Reward Points for each purchase in the form of store credit. These Reward Points can be used towards the purchase of other items in the store. To see how much store credit you currently have, just touch the CREDIT sign in the store, or view the "My Credit" page on the Gaming.SL Live website.
This is an unlikely situation, but there are many reasons why it may appear that your folder is empty. Here some of the most common reasons:
- If this is a newer version of a game you previously owned and updated, you may be looking in an old folder or box from your previous table. Make sure that you don't have multiple folders/boxes with the same name, and verify that you are looking in the most recent one.
- If you are using the search bar at the top of your inventory window, you will need to search by the product's name, not our company name. For example, if you purchased Greedy Greedy, try searching for "Greedy," not "K.R. Engineering." The object name will be "Greedy Greedy Table vx.xx." While you may see "K.R. Engineering" in the name of some items in the game folder, the game itself is not branded.
- Do not use the "Recent" tab on your inventory window. The ways of the Recent tab are mysterious and shadowy, it does not always show you everything that's been added to your inventory recently. Look for the folder in your normal Inventory tab.
- You may have gotten the item and then subsequently misplaced it without meaning to. This is a "feature" of Second Life. It occurs whenever you attempt to rez a folder full of objects all at once in some Second Life viewers, by dragging the folder out of your inventory instead of individual items. When this happens, Second Life interprets this as "put this folder of stuff INSIDE whatever I dropped it on." In this case, you have everything except the game/product because it is transfer-only, and everything else in the folder is copyable. Your game/product is inside whatever prim you dropped it on, probably your floor or rug, for example.
- This can also occur if you press the CTRL button on your keyboard when dragging and dropping just the table by itself.
- There may be other ways to do this that are not listed here, depending on the viewer you are using, but the end result is the same.
- Also keep in mind, it is inside the PRIM you dropped it on, not the OBJECT you dropped it on, even if you dropped it on a prim that is in a linked object. You will probably have to enable "Edit Linked Parts" in your build window to look in individual prims, rather than whole objects.
- It is possible you put the game/product inside an object that you don't own, for example if it is a group owned object or if you have modify rights on someone else's objects (such as your significant other). If this is the case, you don't own it anymore as ownership is transferred to the person who owns the object it is inside of. You may have to ask them to retrieve it for you and return it to you.
- If you are ultimately unable to locate the item, please contact us. If we can't help you find it, then we can usually replace the lost table.
If specific items seem to keep disappearing from your inventory, we realize that this is a strange and upsetting situation. However, before you accuse us of hacking into your inventory in order to delete or take your K.R. Engineering items, please ask yourself the following question: Do you have the ability to hack into anyone’s inventory and manipulate the contents? Chances are very good that you do not. Only Lindens have this ability. Neither Karsten Rutledge nor VelvetPurrsons are Lindens, or have alts that are Lindens. Once you purchase one of our products, you are the sole owner of it. We have no ability to track its location or take it back. It is absolutely impossible for us to do so. Now, if you feel that specific items keep disappearing from your inventory, I’m afraid we don’t have an explanation for you -- but we can offer some advice.
- Read our FAQ entry on "missing items." It has some tips that might help you find or restore the item that you're looking for.
- If the item that keeps disappearing is one of our old prim tables, consider migrating to our new mesh system in order to get a replacement. If you have a mesh table, you can get it redelivered at any time.
- If the problem continues, talk to the Lindens about it. You can access the SL help desk here.
End of Life is an industry standard term used to indicate that specific versions of a product (NOT THE ENTIRE PRODUCT, only really old versions!) have exceeded the time they were expected to remain functional and in use. In practical terms, this means there may be little or no support available for really old versions of a product that have reached the end of their expected life cycles.
See the table below for a list of products and services that are affected by our End of Life policy. The version adjacent to the product below indicates the minimum supported version of that product. If your version is equal to or newer than the minimum supported version, then this End of Life policy does not apply to you. Any product older than the listed version is considered to have exceeded its lifespan. If your product is not listed, then all versions of that product are supported. The table below only lists products which have one or more unsupported versions.
|Game||Minimum Supported Version||Release Date|
|Greedy Greedy||v2.0||Feb 2011|
|White Horse||v1.1||Aug 2014|
|Snakes and Ladders||v1.2||Sep 2011|
Yes, you are correct -- we offer free lifetime support and updates for all products that have been purchased directly from us. If you have a legitimately purchased product, this policy still applies to you. Please note that you do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we can trace your table back to a friend who gifted it to you, for instance, or to a customer who legitimately sold her non-pirated table at a yard sale, we will continue to support the table. If we have no proof that your table was legitimately purchased, then we cannot offer support or updates. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life by pirating our games. We apologize for the inconvenience.
You should report the person you bought it from to Linden Lab.
This is a question I (Karsten Rutledge) get often, and unfortunately there is no simple, pat answer I can offer. There are two possible permissions I could sell game tables under, copyable OR transferable. Transferable was the situation until 2018. At the time that I originally made many of my games, making them copyable meant that one person could buy a game table, and rez copies of it on 2, 10, 20, 100, or more sims for their friends, however many they wanted, there was no limit. Second Life has advanced considerably since then, and I have migrated my games to a copy/no-trans system, but there are still many older games floating about the virtual world. Pirates can still duplicate and sell transferable copies of old games, and I do not have the ability to eliminate all transferable versions of my games from Second Life. Given the limitations of the Second Life platform, there just isn't a good solution for preventing the resale of bad or old products. Creators have been begging Linden Lab for a separate "Sale" permission from the "Transfer" permission for the last decade, to control whether an item can be given away or sold away separately, but they're obviously not inclined to make this change. More discrete permissions would give us more control over exactly how we want our products distributed, but this is a shortfall that Second Life will probably have for its entire existence.
Because they delete all the bad ones. A lot of their reviews are from people who don't know they got scammed yet because they've never tried to update their tables, or from people who bought a table and updated it before our policy changed at the beginning of 2015 to drop support for pirated tables. The countless bad reviews that have been left on their product listings since then simply get deleted by them. Stupid, right? The review system on the Marketplace is nearly useless because of this. If you're wondering how they manage to delete the reviews, it's very simple. To delete a review, a seller can simply "flag" the review (there's a link on every review) and mark it as being inappropriate, spam or off-topic. Shortly after, Linden Lab removes it. Sometimes this is a few hours later, sometimes it's a few days later, but they will remove it. In theory, Linden Lab should be verifying the validity of flagged reviews and removing or not removing them as they see fit. This does not appear to actually be happening. Most likely, the staff behind the Marketplace are overworked and don't have time to check whether flagged reviews deserved to be flagged, or contained legitimate complaints. As a result, all flagged reviews simply get deleted without question.
There's a lot of misunderstanding about what a DMCA takedown request is and what it can do. Companies that host content, such as Linden Lab, are legally required to receive and act upon DMCA takedown notices, but that is all. They don't get to judge the validity of a takedown request, because they're not a court of law. As long as the DMCA takedown notice is properly filed and contains the necessary information, Linden Lab is required to simply obey it and remove the offending content. That all sounds well and good, but here's the problem. Once the offending content has been removed, their obligation ends. The person who had their content removed can simply turn around and file a Counter DMCA. In the Counter DMCA, all they have to do is say, "Nope, the original DMCA was wrong," and Linden Lab will put their content back up. The end. Neither party is required to prove their assertions. Even if they submit "proof," it doesn't matter, because Linden Lab is not a court and cannot pass legal judgement on who is right. In the end, it's a big game of "he said, she said." From Linden Lab's perspective, it goes something like this:
- Me: That's mine! <take content down>
- Thief: Nuh uh! <put content back up>
- Me: Uh huh! <take content down>
- Thief: Nuh uh! <put content back up>
- Me: Uh huh! <take content down>
- Thief: Nuh uh! <put content back up>
- Me: Uh huh! <take content down>
- ...repeat forever.
Unfortunately, no it does not. There are two basic methods for pirating things in Second Life. The first is known as "copybotting." Copybotting is a generic term for duplicating the precise appearance of an object without making a real copy. It's called copybotting because it is often done with "bots", or software that is running an avatar in an automated fashion rather than being controlled by a person. Copybotting works because in order for you to see anything on your screen, it has to be downloaded to your computer. All of the shapes, textures, sounds, animations, etc that you see are all stored on your computer once you've seen them. Copybots abuse this fact to recreate whatever you've seen because it already knows the precise shape, size, textures, etc of the object. There will likely never be a way to prevent this sort of theft. When an object is copybotted, it USUALLY changes "Creator" to whoever did the copying, but it doesn't HAVE to. However, copybotting cannot copy scripts. If someone were to copybot my tables, they would end up with something that looked exactly like my games, but didn't work at all because there are no scripts in it. The second type of piracy comes from permission exploits. My older games are all transfer/no-copy, but there are bugs in Second Life that let people copy them anyway, as if they were really transfer/copy. When copied in this fashion, the copies retain the original creator (me) as well as all of the scripts that they contain. They are indistinguishable from a "legitimate" game because they tricked Second Life into making a copy of it, instead of recreating it themselves. This is what is happening to my games. I personally know of two "bugs" that can make this happen, both of them can done by accident as well as deliberately. There may also be other methods that I'm not aware of as well. For a more in-depth explanation of how piracy works in Second Life, please see our Piracy in Second Life article.
This product was discontinued in 2014 and is no longer available. It is unlikely to return to our store.