Contact

If you’re a Second Life customer and prefer to contact us from within the Second Life platform, please IM VelvetPurrsons directly. For all other inquiries, please fill out the contact form below.

If you need to contact us about a technical issue, here are some tips that will help us resolve your issue more quickly:

  1. Please include your virtual world account name if you use the form below to contact us. This allows us to look up your purchases in our company database.
  2. Per our Support Policy, we must speak to the actual product owner. Please do not contact us on behalf of another person.
  3. If you are having a problem, please go ahead and describe exactly what is happening the first time you contact us. This will allow us to get right to work on your issue.
  4. Please understand that we are not able to offer immediate, 24/7 customer support. While we answer most inquiries within 24 hours, it may take up to 3 business days to receive a reply from us. We apologize for any inconvenience.

 

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