Contact

Update 03/01/2021: Due to increased RL demands, including Karsten’s 60+ hour workweeks and and a chronic illness in the family, we are asking our customers to please expect longer than usual turnaround times on customer service inquiries. It may take us 5-7 business days to respond to your message. If your problem requires an actual fix to a game, it may take Karsten several weeks to investigate your issue and correct it. We apologize for any inconvenience.

Contact within SL: To make it abundantly clear, you are not required to use the contact form below or e-mail us. If you’re a Second Life customer and prefer to contact us from within the Second Life platform, please IM VelvetPurrsons directly.

*** We will not respond to notecards and one-word IMs (such as “hey” or “help”). We cannot open or send notecards over e-mail.  ***

If you prefer, you can e-mail us or fill out the contact form below. If you need to contact us about a technical issue, here are some tips that will help us resolve your issue more quickly:

  1. Please include your virtual world account name if you use the form below to contact us. This allows us to look up your purchases in our company database.
  2. Per our Support Policy, we must speak to the actual product owner. Please do not contact us on behalf of another person.
  3. If you are having a problem, please go ahead and describe exactly what is happening the first time you contact us. This will allow us to get right to work on your issue.
  4. Please understand that it may take up to seven business days to receive a response from us. We apologize for any inconvenience, and thank you for your patience.

 

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