We cannot offer support to anyone through a third party, be they alt, friend, family, spouse, partner, or anything else. There are several reasons for this.
- Reason #1: When it comes to alts, we have no means of verifying whether two or more accounts are legitimately owned by the same person. For this reason, each account we interact with must be treated as a separate person.
- Reason #2: To properly support most problems, we must have the owner follow a set of diagnostic procedures or access certain information. Accounts other than the owner will not be able to do this.
- Reason #3: (Probably the most important reason.) We simply cannot verify that one person has the authority to speak on another person’s behalf. While the vast majority of our customers are honest, upstanding people, there are also plenty of scammers and liars out there. For everyone’s security, we need to talk to the actual owner of the product in question.
- Reason #4: Information gets lost or twisted in translation. Ever play the Telephone Game? We’d rather have as few chances for information to be corrupted as possible. This makes the experience less frustrating and time consuming for everyone involved.
If special allowances are necessary because a customer is truly unable to speak on their own behalf, then we will work as best as we can to accommodate these needs. At the very least, we will need the owner of the account with the problem to give us permission to solve that problem through a third party.