First, you should verify that the item is actually missing! This seems obvious, but sometimes people look in the wrong places. Here are some common mistakes people make when looking for lost items:
- If you are using the search bar at the top of your inventory window, you will need to search by the product name, not our company name. For example, if you purchased Greedy Greedy, try searching for “Greedy,” not “K.R. Engineering.” The object name will be “Greedy Greedy Table vx.xx.” While you may see “K.R. Engineering” in the name of some items in the game folder, the game itself is not branded.
- Do not rely on the “Recent” tab in your inventory window, as this will often not show items that you expect to be ‘recent’, such as newly purchased items. To verify your object is actually missing, always go to correct folder in your main “Inventory” tab.
- Verify that you are not looking in an old folder or box. Each time you update your Greedy game, for example, you will have a new folder with a new game in it, and if you haven’t deleted your old folders (from before the update) then you may find yourself having multiple folders all called “K.R. Engineering Greedy Greedy (boxed).”
When an object actually goes “missing” in Second Life, the next thing you should do is clear your inventory cache. There are two versions of your inventory; the one that the server knows about and the one that your computer knows about. Sometimes these can be end up being different due to communication errors between the server and your computer, and clearing your inventory cache forces your computer to update what it thinks is in your inventory to be the same as what the server thinks is in your inventory. Very often objects will reappear after doing this, especially objects that were lost due to ‘failed to rez’ errors.
If you still can’t find your missing object, there’s a good chance that it was returned to you at some point by the owner of the land you last rezzed it on or even by Second Life itself, such as when a parcel goes over prim limits. In this case, your object should be in your Lost and Found folder and just needs to be moved back to its normal folder, BUT it may be hidden! This is a feature of Second Life, and you can read about it in our FAQ on returned objects.
If following the above advice does not allow you to find your missing object, you have a few options. If your tables were older prim models, migrating them to our new mesh system may solve your issue and get you the appropriate replacements. If your tables are newer mesh models, the redelivery terminal in our store will allow you to request replacements. If you’re still having problems, you can contact us; in most cases we will be able to provide a replacement, as long as your table was purchased from us originally. If you bought your object used from a third-party reseller, we may have no record of it.