Store Policies

End of Life

This policy is effective February 20th, 2015. This policy only applies to K.R. Engineering products that were originally released prior to 2011. Summary In an effort to combat the rampant piracy in Second Life as a result of numerous bugs in the Second Life server code, we have implemented a policy of only supporting very […]

Support Through Other People

We cannot offer support to anyone through a third party, be they alt, friend, family, spouse, partner, or anything else. There are several reasons for this. Reason #1: When it comes to alts, we have no means of verifying whether two or more accounts are legitimately owned by the same person. For this reason, each […]

Updates

All K.R. Engineering products that were originally purchased from K.R. Engineering are eligible for free upgrades for the life of the product. The life of the product is necessarily limited by the existence of the virtual worlds in which they are sold. If Second Life or Sinespace ever shut down, we are not responsible for […]

Discounts

Our store vendors give an automatic discount back on all purchases in the form of store credit, which can be used towards the purchase of other items in the store. You do NOT need to be a member of our group to receive this discount. Some products may be eligible for special promotional discounts. The […]

Exchanges and Replacements

Exchange Policy Exchanges may be made for equivalent items (e.g. exchanging a game for a game) if you purchased the wrong product by mistake and it is a transferable or licensed item. You will be required to pay the difference in price between the item you purchased and the item you wanted, if any. Likewise, […]

Refunds and Returns

Refund Policy K.R. Engineering does not offer refunds on purchased items EXCEPT in the case of duplicate purchases. A duplicate purchase is defined as accidentally purchasing the same product twice or more times simultaneously. This can occur because of server or viewer glitches at the time of purchase. If this happens, please contact us and […]

Bug Bounties

If you think you’ve found a bug in a K.R. Engineering game, you could earn a bounty by reporting it! Follow these steps to report the bug, and you could earn an L$500 gift card good towards anything at K.R. Engineering. All of the criteria below must be met before you are awarded a bounty […]

Customer Conduct

We have some of the most wonderful customers in the virtual realm. However, in certain situations we need to set boundaries so that we can continue to offer our customers efficient and friendly service. The following policies are intended to make things fair for everyone. Basic Courtesy We (Karsten and Velvet) are human beings. We […]

Support Requests

K.R. Engineering offers free lifetime support and updates for all products that were purchased directly through us. If you need help, please take a moment to search our knowledge base and FAQ. You may find the very answer you need! If your question isn’t answered in the knowledge base or FAQ, you can contact us […]