Occasionally we receive requests from customers that fall under the broad category of “inventory management.” These may include, but are not limited to:

• The original owner chose to deed a transferrable game table to a group, and that table has now been lost, misplaced, or somehow claimed by another member of that group.
• The original owner chose to give a transferrable game table away to another resident, and that table has now been lost due to the disappearance or actions of that second resident (e.g. the resident has been banned by Linden Lab, has left SL permanently, refuses to give the game back, etc.).
• The original owner chose to give a transferrable game table to an alt, and then lost control over that alt account (e.g. through a ban, password loss, etc.).
• The original owner lost access to a property where their trans/no copy game table is currently rezzed (e.g. they were banned by the region or parcel owner).
• The original owner lost access to their inventory due to a ban from Linden Lab, password loss, etc., and now wants us to transfer any games they owned to an alt, partner, or other third party.
• The original owner lost access to specific inventory items due to someone else “hacking” their account and transferring the items to another user.

When it comes to requests like these, there is nothing we can do to help. There are several reasons for this.

1. Deeding items to a group is the same as transferring them to another resident. Once that item is deeded to the group, the group owns the item, not the original purchaser. We cannot seize control of items that were willingly given away to an entity in SL (be it a group or an individual resident) and transfer those items back to the original purchaser.
2. Likewise, when an original purchaser transfers an item to another resident, that resident owns it now, not the original purchaser. As stated above, we cannot seize items that were willingly given away to a group or resident and give them back to the original purchaser.
3. From a practical standpoint, it is not our responsibility to help residents manage their inventories. If a resident misplaces a table that was deeded to a group, it is not our responsibility to help them track it down so that they can get it back. If a resident has been banned from a region or parcel, it is not our responsibility to negotiate with the landowner.
4. Likewise, it is not our responsibility to assist residents with table ownership disputes. Once a table has been given away, the receiving party is the official owner. They can sell the table, give it away, or migrate it to our new mesh system.
5. If a resident account has been banned wholly from Second Life, the reasonable outcome of this punishment includes loss of access to items purchased with that account. We would be contravening LL’s punishment by forwarding items purchased by one user to an alt or third party. Due to the nature of a ban, the user also cannot log in to demonstrate that they indeed own the purchasing account, which makes verifying their story impossible. Our Exchanges and Replacements policy contains more information regarding these situations.
6. Likewise, LL gives us no way to verify that a user account has been “hacked” or otherwise accessed by an unintended third party, making it impossible to verify claims of “theft.”

Please understand that when it comes to issues of inventory management, we are not simply refusing to help. From a technological standpoint, we cannot access a resident’s inventory and remove items from it. From a technological standpoint, we cannot track down items and inventory that have not communicated with our servers.*

There is nothing special about the Karsten Rutledge or VelvetPurrsons SL accounts. They are the same basic account that every resident has. Karsten and Velvet have no special technological abilities on the SL platform. Only the Lindens have the power to physically affect a resident’s inventory. We are not Linden Lab employees.

* In certain situations, we may be able to tell the original owner the location of a table the last time it communicated with our servers, and the current owner of the table. This is the most information we can offer, based on the design of our gaming systems. You can also find more information about locating tables that you own on this page.

As a key takeaway from this article, please note: WHEN YOU DEED A TABLE TO A GROUP OR GIVE A TABLE AWAY, THE RECEIVING PARTY IS NOW THE OWNER AND CAN DO WHATEVER THEY WANT WITH IT. PLEASE BE CAREFUL WHEN YOU “SHARE” TRANSFERRABLE TABLES. YOU MAY LOSE THEM PERMANENTLY.