When you buy a game from us off of Marketplace, your delivery is not handled by the SL Marketplace itself. Instead, your purchase will trigger a delivery from K.R. Engineering’s own server. This setup allows us to deploy game updates in an efficient manner, as all store and Marketplace purchases are fulfilled by one delivery server. The notecard you received with your MP purchase explains this situation, and also explains that our delivery server can occasionally experience interruptions due to issues with Second Life or our hosting platform.

If you do not receive your purchase after a reasonable period of time has passed, use the landmark to travel to our store. On the wall by the door is a button marked REDELIVER. If you click this button, you will be directed to a page where you can request a redelivery of your game. Detailed instructions on how to use our in-store terminal to get product redeliveries are also available here.

Alternatively, if you have a Gaming.SL Live account, you can request a redelivery online. You can learn more about Gaming.SL Live accounts on this page, and get detailed instructions on how to make an account or change your password here.

Also, please be aware that the Marketplace is full of counterfeit tables. Some “second-hand table” listings may be scams intended to steal your Lindens, offering absolutely nothing in return. If it was your intention to purchase a game directly from us, make sure that your Marketplace transaction notes that you paid Karsten Rutledge. If you paid anyone else, you will have to take the failed delivery issue up with them.