Yes, you are correct — we offer free lifetime support and updates for all products that have been purchased directly from us. If you have a legitimately purchased product, this policy still applies to you. Please note that you do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we can trace your table back to a friend who gifted it to you, for instance, or to a customer who legitimately sold her non-pirated table at a yard sale, we will continue to support the table.

If we have no proof that your table was legitimately purchased, then we cannot offer support or updates. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life by pirating our games. We apologize for the inconvenience.