{"id":2832,"date":"2022-06-03T17:33:30","date_gmt":"2022-06-03T21:33:30","guid":{"rendered":"https:\/\/karstenrutledge.com\/?page_id=2832"},"modified":"2026-03-04T19:09:50","modified_gmt":"2026-03-05T00:09:50","slug":"contact-2","status":"publish","type":"page","link":"https:\/\/karstenrutledge.com\/index.php\/contact-2\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>If you need help with a K.R. Engineering product, please try searching for help on our <a href=\"https:\/\/karstenrutledge.com\/\">Knowledge Base<\/a> first. Go ahead and enter any natural keywords that occur to you &#8212; the knowledge base is actually quite responsive. Some of the questions we&#8217;re frequently asked include:<\/p>\n<ul>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/article\/redelivery\/\">How can I get a redelivery?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/how-do-i-update-my-game\/\">How can I update my game?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/how-do-i-set-up-my-leaderboards\/\">How do I set up my leaderboards?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/article\/migration\/\">How can I migrate my game to the new mesh system?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/i-bought-one-of-your-games-on-the-second-life-marketplace-and-i-only-received-a-notecard-and-a-landmark-to-the-store-where-is-my-purchase\/\">I bought a game on Marketplace and never received it, how can I get my purchase?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/my-table-is-telling-me-that-my-game-is-unlicensed-or-that-the-license-is-unavailable\/\">My game is giving me an error message that says my table is &#8220;unlicensed.&#8221; How can I fix this?<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/i-see-that-you-now-sell-your-games-and-your-tables-themes-separately-how-does-that-work\/\">I bought a game in your in-world store and didn&#8217;t receive anything (nine out of ten times, the answer to this is &#8220;you missed the signs telling you you need buy a table as well&#8221;).<\/a><\/li>\n<li><a href=\"https:\/\/karstenrutledge.com\/index.php\/faq\/do-you-make-insert-game-name-here-will-you-ever-make-game\/\">Do you make This Game or\u00a0<em>will<\/em> you make My Favorite Game sometime in the future?<\/a><\/li>\n<\/ul>\n<p><strong>If the Knowledge Base doesn&#8217;t help, you are welcome to reach out to us for help using one of the following methods.<\/strong><\/p>\n<p>Within SL: If you are a Second Life customer and prefer to contact us from within the Second Life platform, please IM Karsten Rutledge directly.<\/p>\n<p>Email: You can email <a href=\"mailto:support@karstenrutledge.com\">Karsten Rutledge<\/a>.<\/p>\n<p>If you need to contact us about a problem, here are some tips that will help us resolve your issue more quickly:<\/p>\n<ol>\n<li>Please do not send us notecards. We cannot open them over email, and we cannot respond to you with a notecard.<\/li>\n<li>Please include as much information as possible the first time you IM us. This will allow us to help you right away.<\/li>\n<li>Per our <a href=\"https:\/\/karstenrutledge.com\/index.php\/article\/support-through-other-people\/\">Support Policy<\/a>, we must speak to the actual product owner. Please do not contact us on behalf of another person.<\/li>\n<li><strong>Please understand that it may take up to seven business days to receive a response from us. <\/strong>We apologize for any inconvenience, and thank you for your patience.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>If you need help with a K.R. Engineering product, please try searching for help on our Knowledge Base first. Go ahead and enter any natural keywords that occur to you &#8212; the knowledge base is actually quite responsive. Some of the questions we&#8217;re frequently asked include: How can I get a redelivery? How can I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/pages\/2832"}],"collection":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/comments?post=2832"}],"version-history":[{"count":5,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/pages\/2832\/revisions"}],"predecessor-version":[{"id":2873,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/pages\/2832\/revisions\/2873"}],"wp:attachment":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/media?parent=2832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}