{"id":2770,"date":"2020-11-23T21:20:51","date_gmt":"2020-11-23T21:20:51","guid":{"rendered":"http:\/\/karstenrutledge.com\/?post_type=article&#038;p=2770"},"modified":"2020-11-26T16:06:45","modified_gmt":"2020-11-26T16:06:45","slug":"linden-lab-report-policy","status":"publish","type":"article","link":"https:\/\/karstenrutledge.com\/index.php\/article\/linden-lab-report-policy\/","title":{"rendered":"Linden Lab Report Policy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If at any time during a customer support interaction a customer tells us that he or she intends to submit or has already submitted a report to Linden Lab claiming:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That we have \u201cstolen their Lindens,\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That we have \u201cscammed them,\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That we have \u201crefused to help them,\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That we have not \u201cgiven them the goods they paid for,\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That our actions constitute theft or fraud in any way,<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">then we will be forced to suspend our attempts to help the customer until we receive notice that their complaint with Linden Lab has been resolved. This is for our own protection and to ensure the integrity of our records and LL\u2019s investigation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will notify the customer that their customer service case has been suspended, and ensure that the following steps are taken before contact ceases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That customers have received any items they purchased,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">That if any money or store credit is due the customer, that money or credit has been refunded,<\/span><\/li>\n<li>That they are provided with the link to this policy page.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the customer becomes belligerent at this point, we reserve the right to mute them and to file a report with Linden Lab about their behavior. We may do this without notifying the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the sake of full disclosure, customers should be aware of the following:<\/span><\/p>\n<ul>\n<li>This policy is not intended to dissuade you from reporting us to LL. If you feel the need to submit a report, we encourage you to do so.<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chances are good that LL will not refund you any money.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chances are good that LL will not care about your report.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">There is no clause in either the TOS or Community Standards that states that SL vendors <\/span><em><span style=\"font-weight: 400;\">must<\/span><\/em><span style=\"font-weight: 400;\"> provide customer service. Access to customer service is a privilege, not a right.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The following things do not constitute &#8220;fraud&#8221; under the TOS:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Failure to read or understand our store signage, user profiles, notecards, help pages, and CSR messages.<\/span><\/li>\n<li>Having to wait for a reasonable length of time (e.g. three business days) to hear back from us.<\/li>\n<li>The fact that neither Karsten Rutledge nor VelvetPurrsons is active online at the same time <em>you<\/em> are active online. (Protip: Human beings have to sleep. Human beings also live in different time zones all over the globe.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>If a customer has reported us to LL and found that this process has not resulted in the outcome they would like, the best way to get a quick resolution is to calm down, contact us with an apology, and then interact with us in a polite and humble manner while we troubleshoot the original issue.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[44],"article-tag":[],"_links":{"self":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2770"}],"collection":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/comments?post=2770"}],"version-history":[{"count":11,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2770\/revisions"}],"predecessor-version":[{"id":2782,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2770\/revisions\/2782"}],"wp:attachment":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/media?parent=2770"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article-category?post=2770"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article-tag?post=2770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}