{"id":2101,"date":"2020-02-11T18:43:12","date_gmt":"2020-02-11T18:43:12","guid":{"rendered":"http:\/\/karstenrutledge.com\/?post_type=article&p=2101"},"modified":"2020-09-18T19:09:32","modified_gmt":"2020-09-18T19:09:32","slug":"refunds-and-returns","status":"publish","type":"article","link":"https:\/\/karstenrutledge.com\/index.php\/article\/refunds-and-returns\/","title":{"rendered":"Refunds and Returns"},"content":{"rendered":"

Refund Policy<\/h3>\n

K.R. Engineering does not offer refunds on purchased items EXCEPT in the case of duplicate purchases.<\/strong> A duplicate purchase is defined as accidentally purchasing the same product twice or more times within a reasonable, very short time period. This can occur because of server or viewer glitches at the time of purchase. If this happens, please contact us<\/a> and we’ll be happy to fix the issue.<\/p>\n

There are several reasons why we do not offer refunds:<\/p>\n

    \n
  1. All of our items are accurately represented and described in detail, either on their vendor, on their Marketplace page, or via in-world display models (see example below).<\/li>\n
  2. All of our items that have scripted functionality (e.g. games) dispense detailed informational notecards, which you can receive by clicking the relevant vendor in our in-world store. Our games are also available in the store to play with before purchase, so you know exactly what you are getting before you buy.<\/li>\n
  3. If an item turns out to be broken for some reason, we will repair it or replace it with a working copy. We do not offer refunds for something that can be fixed.<\/li>\n<\/ol>\n

    Again, to make sure that our policy is clear: Duplicate purchases must be made within a reasonable, very short time period to qualify for a refund.<\/strong> This may range from seconds to days, in some cases. Purchases of the same item made within weeks, months, or years of each other do not count as duplicate purchases.<\/strong><\/p>\n

    We may allow you to exchange a duplicate purchase for another game if you alert us to the\u00a0 matter within one week of the most recent purchase. Please see this article<\/a> for more information.<\/p>\n

     <\/p>\n

    \"\"<\/a>

    This information is displayed by every vendor in our in-world store.<\/p><\/div>\n

     <\/p>\n

    Return Policy<\/h3>\n

    The current generation of K.R. Engineering products (launched in 2018) have copy\/no-transfer permissions. Therefore, most items that still have no-copy\/transfer permissions are, at the very least, several years old. As a broad policy, we do not accept any items for return.<\/p>\n

    We also will not “buy back” any of our products if you decide to leave a virtual world for any reason, including moving to an OpenSim grid.<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[44],"article-tag":[162,161,157,158],"_links":{"self":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2101"}],"collection":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/comments?post=2101"}],"version-history":[{"count":10,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2101\/revisions"}],"predecessor-version":[{"id":2740,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article\/2101\/revisions\/2740"}],"wp:attachment":[{"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/media?parent=2101"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article-category?post=2101"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/karstenrutledge.com\/index.php\/wp-json\/wp\/v2\/article-tag?post=2101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}